Refund Policy
Returns and Refund Policy
Whilst we hope that you are pleased with your purchase, you are able to return unopened goods in case you should be dissatisfied with it. For instructions on how to return goods please contact our customer service team by emailing: contact@eatamore.co.uk
Once your order has been confirmed, it will be shipped automatically and cannot be changed or cancelled. If you have any queries or issues, please do get in touch by contacting us on the email address above.
You must inspect the Products at delivery and notify us promptly of any defects by emailing us via the email address provided above or contacting us through the Contact Form here. We will refund you for defective Products.
You will remain bound by any orders submitted by you before we received notice of your cancellation.
Whilst Eat Amore tries to ensure that material included on the Website or in any other catalogue or materials is correct, we cannot accept responsibility if, despite our endeavours, this is not the case. Without prejudice to your statutory rights, Eat Amore may correct any inaccuracies and/or errors and we will not be responsible for any such inaccuracies and/or errors or for the results obtained from the use of such information including any technical problems you may experience with the Website.
We warrant that the products will be of satisfactory quality and, therefore, if the Products which you purchase from Eat Amore are defective in any way, you should notify us promptly in accordance with the clause Delivery and Inspection from our Terms & Conditions. We will examine the Products and, if the Products are faulty or defective we will refund the price of the faulty or defective Products. The warranty provided in this clause does not extend to any faults or defects which have been caused by your misuse, neglect or similar of the Products, including by any accidents caused while the Products are in your possession.
For more information please refer to our Terms and Conditions following the link here.
Order cancellation
In the case of non-perishable Products only, our customers have the right to cancel the order and contract for those Products at any time until the expiry of the 14th day after delivery of the Products by notifying us by email via the email address provided above or contacting us through the Contact Form. For the avoidance of doubt, Saturdays, Sundays and public holidays are included in this period.
If you decide to cancel your order for any reason and have notified us as per the above, you will be responsible for returning the Products at your expense to the following address within 14 days from the date of delivery of the Products:
London Wine Deliveries
5 Wells Place
Merstham
Redhill
RH1 3DR
UK
Returns
After you have received your goods, you can return any item to us for a refund, as long as it is unused and returned in the original packaging within 14 days of receipt of your goods and you have notified us of the reason for the return, by contacting us on the email address above. Once opened due to hygiene we are unable to make a refund on any goods unless the product is faulty. Goods need to be sent at your expense to our warehouse at the below address:
London Wine Deliveries
5 Wells Place
Merstham
Redhill
RH1 3DR
UK
Refunds
On receipt of the returned Products we will refund, within 14 days a full refund of the Product purchase price and our standard delivery cost.
In the case of perishable Products, you do not have the right to cancel the order or contract as per our Terms & Conditions. However, much like in the instance of non-perishable goods, you have additional rights as set out in the below clause (Warranties and Liabilities).
If you notify Eat Amore before the Product has been dispatched, then we will endeavour to credit your account with the full refund debited on purchase within 14 days of you notifying Eat Amore.
Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
